Conflict Management

Harness The Power Of Conflict

Conflict has the power to make or break teams, partnerships, and entire organizations. With our help, you and your organization can learn to harness the power of conflict so its impact is productive not destructive.


We will equip you and your people with conflict management skills that will shape the way you approach conflict for effective communication and a healthier workplace environment.

Find Your Solution

Improving Conflict Management

An Everything DiSC® Productive Conflict-based workshop that provides a deeper understanding of self and others to help individuals create less conflict, manage it well, and resolve it more quickly.


Cultivating Emotionally Intelligent Communication

A widely-applicable workshop that focuses on exploring Emotional Intelligence (EQ) and why it is important in a business setting. EQ highly influences how someone interacts and engages with others both in conflict and not.

Understanding Interpersonal Needs

A custom-designed workshop for exploring unique interpersonal styles including how we interact with others, come across to others, and what we want from others to support our interpersonal needs.


Resolving Conflict Positively

Learn about and appreciate one’s own natural conflict management style and the styles of others in this workshop. Participants will discover how personality preferences uncovered in their MBTI profile can guide them in conflict situations and how to resolve conflict accordingly.

Managing Conflict Productively

A workshop based on the 5 conflict-handling modes depicted in the Thomas-Kilmann Instrument that uncovers how participants naturally approach conflict and expands their ability to assess conflict and approach it alternatively when necessary.

How We Can Help

Improving Conflict Management

This is not your average conflict resolution program. Everything DiSC® Productive Conflict offers highly personalized content that helps learners increase self-awareness around conflict behaviors and effectively respond to conflict situations, which ultimately improves workplace results and relationships.

Workshop Objective:

The goal of this workshop is to help participants improve self-awareness around conflict behaviors and provide them with techniques to curb destructive ones. Participants will learn how to effectively respond to conflict situations by exploring DiSC® in a conflict context.

Who is it for:

Anyone looking to effectively respond to conflict situations will benefit from this workshop; it’s for individuals, teams, and organizations who want to deepen their understanding of self and others, and work better together.

How does it work:

Each participant will complete the Everything DiSC Productive Conflict® assessment. At the training session, be it virtual or in-person*, we will unpack the results detailed in the Productive Conflict Profile, go over the various conflict behaviors and employ strategies for managing these behaviors effectively.

Outcomes:

  • Explore the destructive and productive conflict behaviors of each DiSC® style
  • Understand how to manage your response to conflict situations for more productive outcomes
  • Discover communication strategies for engaging in productive conflict with colleagues
 

Methodology:

The 22-page Everything DiSC® Productive Conflict Profile provides an in-depth and highly-personalized report that highlights techniques to improve self-awareness around conflict behaviors related to one’s own DiSC style.

Program Structure:

This workshop can take place in one of two ways: over the course of a 4-hour in-person session or two 2-hour virtual sessions.

 

Additional Workshops:

Cultivating Emotional Intelligence Workshop

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Cultivating Emotionally Intelligent Communication

Emotional Intelligence (EQ) is a key component of success, largely because it is critical to working well with others. A person’s EQ influences everything they say and do; a higher EQ helps a person have more positive outcomes in interactions with others, and increases their ability to influence others.

Workshop Objective:

This workshop focuses on increasing individuals' EQ to benefit communication, leadership, team performance, and overall well-being. Participants will learn how to leverage powerful EQ strategies for self-awareness, self-management, social-awareness, and relationship management.

Who is it for:

Anyone who wants to improve interactions with other people, be it as a leader or a teammate, thus improving their overall performance will benefit from this workshop.

How does it work:

Participants will take a brief 15-minute EQ assessment online. During the group workshop, we will provide and debrief the results including their EQ scores. We will then identify the best strategies for improvement and create an action plan for success.

Outcomes:

  • Gain greater self-awareness
  • Identify personal triggers that could be contributing to conflict
  • Explore the conflict code
  • Create an action plan for increasing EQ and improving workplace interactions

Methodology:

We use the theory of Emotional Intelligence (EQ) and behavioral assessment to give participants greater self-awareness and employ strategies for improving awareness of both self and others in the workplace.

Program Structure:

This workshop can take place in one of two ways: over the course of a half-day for 3 hours or a full day for 6 hours.

Additional Workshops:

  • Resolving Conflict Positively Workshop
  • Approaching Conflict Strategically Workshop 

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Understanding Interpersonal Needs 

Using the FIRO Business® assessment, we will explore the three basic interpersonal needs: Involvement, Influence and Connection and help participants understand how their own needs influence their work behaviors and leadership style.

Workshop Objective:

The goal of this workshop is to introduce leaders to the 3 interpersonal need areas, showcasing their own approach as well as the differences of approaches in others and how to flex their approach for the benefit of the whole team or organization.

Who is it for:

Leaders and their teams will benefit from this workshop, learning how they interact with others, come across to others, and what they want from others to support their own needs.

How does it work:

Each participant will take the FIRO Business assessment, which takes 15-20 minutes to complete, prior to the workshop. At the workshop, we will debrief the results in a group setting and promote tactics to provide others what they need in interpersonal interactions.

Outcomes:

  • Leaders will understand their interpersonal communication needs and the implications of those needs on their leadership style
  • Learn alternate approaches that may benefit other styles and support a better outcome
  • Explore tactics for leveraging self-awareness and recognition of personality diversity to provide others what they need in interpersonal interactions. 
 

Methodology:

We use the FIRO Business Assessment and Profile to help participants understand their interpersonal communication needs and gain greater insight into how those needs influence their work.

Program Structure:

This workshop can take place in a few ways: over the course of a half-day or full day in-person session, or two 90-minute virtual sessions.

Additional Workshops:

Resolving Conflict Positively Workshop

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Resolving Conflict Positively

In this half day workshop, participants will understand their results of the MBTI assessment and use them to discover how personality preferences guide them in conflict situations. They will not only learn about and appreciate their own natural conflict management style, but also the style of others.

Workshop Objective:

The goal of this workshop is to help participants explore a framework to learn about conflict and acquire new strategies for approaching, navigating through, and resolving conflict.

Who is it for:

Everyone! Anyone who wants to learn how to positively resolve conflict will benefit from this workshop.

How does it work:

Each participant will complete the MBTI Conflict Profile prior to the session. Results will be brought to the workshop where we will facilitate a group activity, so that each participant will be able to acquire new strategies for approaching and resolving conflict.

Outcomes:

  • Each participant receives the MBTI Conflict Management Report and Booklet that outlines their individual strengths, what they need from others, how others tend to see them, and their conflict triggers.
  • Strategies for approaching, navigating, and resolving conflict based on personal preferences and the ability to recognize preferences in others.
 

Methodology:

We use the MBTI for Positively Resolving Conflict tool to discover how participants’ personalities guide their conflict behaviors and responses.

Program Structure:

This workshop takes place in a 3.5-hour in-person session

Additional Workshops:

  • Improving Conflict Management Workshop
  • Cultivating Emotionally Intelligent Communication Workshop

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Managing Conflict Productively

The Thomas-Kilmann Instrument establishes 5 basic modes for handling conflict. Using this model, we have developed a workshop that examines the conflict modes participants rely on and teaches how, when necessary, to employ other modes. The result is a strategic approach to conflict that benefits a resolution.

Workshop Objective:

The goal of this workshop is to uncover participants’ favored conflict styles and expand their skill set and ability to assess what conflict mode is appropriate in each situation to reach a solution.

Who is it for:

Everyone! The TKI assessment allows trainers, HR professionals and individuals to safely open a discussion about conflict, to reveal patterns, and to look at instances when one conflict mode is productive and when choosing another style would be more effective.

How does it work:

After taking the TKI assessment, participants will receive a personalized analysis report. Each report graphically shows how the participant uses the five conflict-handling modes, which we will then use to expand their use of other modes when appropriate.

Outcomes:

  • Discover preferred conflict-handling style with the TKI assessment
  • Recognize the conflict styles of others
  • Learn how to assess conflict situations
  • Practice using different conflict modes in various scenarios

Methodology:

We use the 5 basic modes for handling conflict provided by the Thomas Kilmann Instrument (TKI) in this workshop to highlight which modes or behaviors participants may be over- or under-using in their approach.

Program Structure:

This workshop takes place in one of two ways: a 90-minute or 3-hour in- person session.

Additional Workshops:

Resolving Conflict Positively Workshop

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