Thomas-Kilmann Instrument

Understanding TKI

Conflict is inevitable within any organization or team, but it doesn’t have to be detrimental. Rather, when handled in a way that is appropriate for the teams or individuals involved, it can be extremely productive. Offered by Cooper Consulting Group, the Thomas-Kilmann Instrument (TKI) prepares HR team members, trainers, or anyone managing conflict in the workplace to respond effectively and teaches individuals how to better balance their conflict management styles in the workplace. 

What is TKI?

The Thomas-Kilmann Instrument, often called the TKI Conflict Model, is a quick and simple assessment that helps individuals understand how five conflict-handling styles—competing, collaborating, compromising, avoiding, and accommodating—affect interpersonal and group dynamics and learn how to select the most appropriate style for any given situation.

Who’s TKI for?

TKI is useful for individuals to learn the conflict-handling styles they gravitate towards and how they may benefit from using other, more appropriate styles in certain scenarios. The instrument can also be a powerful tool for HR professionals, coaches, and trainers to facilitate discussion and learning about how conflict-handling modes affect the dynamic of an organization or team. 

What does TKI measure?

TKI is designed to measure the participant’s use of conflict-handling styles across a wide variety of group and organizational settings. After the assessment, the participant receives a personalized analysis report that graphically shows how he or she uses the five conflict-handling styles.

What are the benefits of TKI?

TKI allows participants to safely open a discussion about conflict, to reveal patterns, and to look at instances when one conflict style is productive and when choosing another style would be more effective. It expands individuals’ ability to assess what is the appropriate way to handle conflict for the benefit of the whole team.

The Importance Of TKI Defined

Managing Conflict Productively

According to the TKI Conflict Model, there are 5 basic modes for handling conflict. There are a multitude of conflict scenarios that could arise in the workplace, and each will benefit from a different conflict-handling mode. In our workshop, we will use the TKI assessment to examine the five modes, or styles, learn what styles participants gravitate toward, and practice how to apply other styles to handle certain conflicts more effectively. Trainers, managers and individuals will walk away with the ability to conduct discussions about conflict and be equipped to productively handle any conflict that arises.


Participant Takeaways:

  • Awareness of individual conflict-handling styles
  • Strategies to properly assess conflict situations
  • Engagement in conflict conversation

Improve the Response to Workplace Conflict